Contains nicotine, an addictive substance. For adult smokers and vapers, 18+ only.

Free UK delivery over £30. Orders under £30 are £2.99.

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Refund policy

Returns and refunds

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Changed your mind

You can cancel your order for any reason within 14 days of receiving it. Tell us in writing (email is fine) within that period, then return the goods to us within 14 days of telling us. Goods must be unused, unopened and in their original sealed packaging.

What cannot be returned once opened. For health and hygiene reasons, e-liquids, nic salts, nicotine shots, pre-filled pods and kits, replacement pods, coils, drip tips, nicotine pouches and any other product that touches the mouth or contains liquid cannot be returned once the seal or packaging has been opened, unless faulty.

You are responsible for the cost of returning goods you no longer want, and for making sure they reach us safely. We recommend a tracked service. We will refund the price of the goods and our standard delivery charge within 14 days of receiving them back. We may reduce the refund if the goods have been handled beyond what is needed to check them.

Faulty or wrong items

If something arrives damaged, faulty or is not what you ordered, contact us within 30 days of delivery for a full refund or replacement, including return postage. After 30 days and within six months, we will repair or replace a faulty item, or refund you if that is not possible. Please keep the item, its packaging and any photos of the fault, as we may ask for them.

Devices are covered against manufacturing faults, but not against damage from misuse, liquid ingress, wear and tear, or use with third-party pods, coils or chargers. Coils and pods are consumables and are not covered once used.

How to return

Email support@thevapingworld.co.uk with your order number and the reason for the return. We will confirm the return address and log the return. Send items to: The Vaping World, 160-164 Lancaster Road North, Preston, PR1 2PZ, unless we tell you otherwise.

Refunds go back to the original payment method. Once we have processed a refund it can take up to 10 working days to show in your account, depending on your bank.

Last updated 3 November 2026.

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